Privacy Policy
1. Introduction
WhiteCollarr ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and subscribe to our services, which provide access to expert teams including software developers, designers, and content creators on a monthly subscription basis.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name and contact details (email address, phone number, physical address)
- Company name and job title
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Communication preferences and history
- Profile information and preferences
2.2 Usage Information
We automatically collect information about your use of our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and interaction data
- Log files and analytics data
- Cookies and similar tracking technologies
- Session information and timestamps
2.3 Communication Data
We collect information from your communications with us:
- Support tickets and customer service interactions
- Feedback and survey responses
- Messages sent through our platform
- Project requirements and specifications
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Providing access to our expert teams
- Processing payments and managing subscriptions
- Matching you with appropriate experts based on your needs
- Facilitating communication between you and our experts
- Managing project deliverables and timelines
3.2 Communication and Marketing
- Sending service-related notifications and updates
- Providing customer support
- Sending promotional messages via SMS and other channels (with your consent)
- Sharing company news, feature updates, and special offers
- Conducting surveys and requesting feedback
3.3 Business Operations
- Improving our services and user experience
- Analyzing usage patterns and performance metrics
- Ensuring platform security and preventing fraud
- Complying with legal obligations
- Enforcing our terms of service
4. SMS Marketing Communications
4.1 Consent
By providing your mobile phone number and opting in to SMS communications, you expressly consent to receive promotional and marketing messages from WhiteCollarr via SMS/text messaging. This includes:
- Service announcements and updates
- Special offers and promotions
- New feature notifications
- Company news and updates
4.2 Opt-Out
You can opt out of SMS marketing at any time by:
- Replying "STOP" to any SMS message
- Contacting us at [contact email]
- Updating your preferences in your account settings
Message and data rates may apply. We typically send no more than 4 promotional messages per month.
5. Information Sharing and Disclosure
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Email and SMS delivery services
- Analytics and performance monitoring
- Customer support tools
- Cloud hosting and data storage
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure payment processing systems
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Account information is typically retained for the duration of your subscription plus 3 years after termination.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Portability of your data
- Restriction of processing
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us at [contact email].
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized experiences
- Deliver targeted advertisements
You can control cookie settings through your browser preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-app notifications
14. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
WhiteCollarr Privacy Team
Email: nir@whitecollarr.com
For SMS-related inquiries, you can also text "HELP" to our SMS number for assistance.
This Privacy Policy is effective as of the date listed above and applies to all users of WhiteCollarr services.
